Your questions are important to us and we try to solve them together

faq

Quick Emergency Help

Here we have already compiled many of the questions for you, in most cases you will find an answer. Before you contact the other help you save long waiting times until your request is received and processed.

[Open Emergency Help]

eyeglasses

Help via e-Mail

Some special requests can not be resolved by FAQ and our Live-Chat is not available around the clock. In that case, we also offer alternative help via Contact form.

[Open Contact form]

live

Quick Help via Live-Chat in Telegram-Messenger (App)

Attention! Disabled at the moment.

Since telephone support is too costly for us, we save this money and offer cheap Usenet-Packages. Nevertheless, you can connect directly to our Live-Chat. For this you download the app "Telegram" in the Apple or Google Store and select the following link in the smartphone browser:

https://t.me/xxx

In the telegram select "New Secret Chat / Private Chat" to get a private contact with the Live Support.

Live-News via MSned-Channel in Telegram-Messenger (App)

Attention! Disabled at the moment.

Every customer should connect with our Live-News as it affects everyone.Here we provide brief information about important events such as shop- or newsreader-updates or server- or connection-issues, as well as global events from MSned.. For this you download the app "Telegram" in the Apple or Google Store and select the following link in the smartphone browser:

https://t.me/xxx